Terms of Service

By browsing this store, creating an account or placing an order you agree to these terms, to our Privacy Policy, and to the shipping and returns policies, which form part of them. If you do not agree, do not place an order.

You must be at least 18, or the age of majority where you live, and able to enter a binding contract. If you are ordering for a company, you confirm you are authorised to bind it.

You are responsible for keeping your password private and for everything done through your account. Tell us promptly if you think someone else has access. Keep your email and delivery address current — a parcel sent to an address you no longer use is not a delivery failure we can put right (see section 12).

Nothing in our catalogue is held in stock. When you pay, a blank item is pulled, your design is printed onto it, and it is packed and shipped. Three consequences follow, and they run through the rest of these terms:

• There is a short window to change or cancel an order, and it closes when production starts.
• A personalised item cannot be resold to anyone else, so it cannot be returned simply because you changed your mind.
• Total delivery time is production time plus transit time, not transit alone.

Printed goods also vary slightly from unit to unit. Screen colours are light, ink and dye are not, so a printed colour will never match a calibrated monitor exactly; print position can shift by a few millimetres; and fabric weights and garment measurements vary within the manufacturer's tolerance. These are characteristics of the process, not defects. Where a variation is severe enough to look wrong, it is a defect and we replace it — see our returns policy.

When you upload an image, logo or text, or arrange a design in the customiser, you confirm that:

• You own the rights to it, or have written permission from whoever does.
• It does not infringe anyone's copyright, trade mark, design right, publicity or privacy rights.
• Any person shown in it has consented to appear on a printed product.

You keep ownership of your artwork. You grant us a limited, non-exclusive, royalty-free licence to store it, reproduce it and pass it to a production partner solely to make and deliver your order, and to display it back to you in your account. That licence ends when the order and any replacement claim are complete, except for the copy retained in our order records.

We refuse orders containing, and reserve the right to cancel and refund any order that contains:

We screen orders but do not pre-approve every design; the fact that an order went through does not mean we have checked and cleared it. If we cancel on these grounds we refund in full, and we may close the account for repeat attempts.

If you hold a right you believe a product here infringes, our notice-and-takedown process sets out what to send and what we do with it.

Everything else on this store — our own designs, photography, copy, layout, the 16VIBE name and logo — belongs to us or our licensors. You may not copy, scrape, resell or use it to train a model without our written permission. Buying a printed product does not transfer any right in the design printed on it beyond personal use of that item.

A listing is an invitation to buy, not an offer. Your order is an offer; the contract forms when we send the confirmation email, and only for the items that email lists. If an item cannot be produced we will tell you and refund that line.

We may decline or cancel an order where the price or description was obviously wrong, where payment fails or is flagged as fraudulent, where the artwork breaches section 6, or where we cannot deliver to the address given.

Prices are shown in the currency selected on the store and can change at any time before you order — the price that binds is the one on the order confirmation. Delivery is charged separately and is shown before you pay; nothing is added after the payment step.

Sales tax or VAT is applied where the law requires it, based on your delivery address. For international orders, any import duties, customs charges or handling fees are set by the destination country and are payable by you — see Shipping & Delivery.

Orders are paid in full before production begins, because a made-to-order item has no resale value if payment later fails. The methods available to you are shown at checkout.

Card details are handled entirely by our payment provider and never reach our servers. Where cash on delivery is offered, refusing a parcel you ordered does not cancel the contract, and we may decline further COD orders from that address.

Tell us as soon as possible and we will change or cancel an order if production has not started. Once a design has been sent to print, neither is possible — the item exists and cannot be sold to anyone else.

Delivery estimates are estimates, not guarantees: they depend on production queues and on carriers we do not control. Risk passes to you on delivery to the address you gave. Where an address is wrong, incomplete or unreachable and the parcel is returned or lost, a reshipment is at your cost. Full detail is in Shipping & Delivery.

We replace or refund any item that arrives defective, damaged or not what you ordered. Because items are personalised we cannot accept returns for a change of mind or for a size you chose yourself. The full policy, the claim window and what we need from you are in Returns & Replacements.

You agree not to:

• Scrape, crawl or bulk-download the store beyond normal browsing.
• Probe, disrupt or overload the site or its infrastructure.
• Resell access, or use the store to place fraudulent or test orders at scale.
• Upload malware, or attempt to gain access to another customer's account or order.
• Reverse engineer any part of the site except to the extent the law permits.

We warrant that products will be as described and free from material manufacturing defects. Beyond that, and to the extent the law allows, the store and its content are provided “as is”: we do not warrant uninterrupted availability, that every colour on screen matches print, or that the site is free of every error.

Nothing here excludes your non-excludable statutory rights as a consumer, or our liability for death or personal injury caused by negligence, or for fraud.

Subject to section 15, we are not liable for:

• Low-resolution artwork. Files below our recommended print resolution reproduce softly. The customiser warns you when a file is too small; proceeding past that warning is your decision.
• Errors in your own text. Spelling, names and dates are printed exactly as you entered them.
• Size and option choices. Sizes you selected yourself, against the size guide on the product page.
• Normal print variation. Colour, placement and fabric tolerances as described in section 4.
• Carrier delay or events outside our reasonable control, including strikes, customs holds, extreme weather and natural disasters.
• Indirect or consequential loss, lost profit, or loss arising because an order did not arrive in time for an occasion.

Where we are liable, our total liability for any order is limited to the amount you paid for it, including delivery.

If a third party brings a claim against us because of artwork or text you supplied — a copyright or trade mark claim, for example — you agree to cover the resulting losses, damages and reasonable legal costs. This is the counterpart to the warranty you give in section 5.

We may suspend or close an account that breaches these terms, repeatedly submits prohibited artwork, or is used fraudulently. You may close your account at any time; doing so does not cancel orders already in production, and does not remove records we must keep by law.

These terms are governed by the laws of the place where 16vibe is established, and the courts there have jurisdiction — except that if you are a consumer, you keep the protection of the mandatory laws of your own country of residence and may bring proceedings there.

Please write to us first. Most disputes are a misunderstanding about production time or a photograph we have not yet seen, and are settled in a day.

We may update these terms. The version that applies to your order is the one published when you placed it, so a later change never retroactively alters a contract already formed. The date under the title shows the current version.