Shipping & Delivery
Everything 16VIBE sells is printed after you order it, so a delivery date is two numbers added together: how long the item takes to make, and how long the carrier takes to bring it. This page covers both, plus costs, tracking and what happens when something goes wrong.
Total delivery = 2–5 days custom production + carrier transit time to your door.
You receive a tracking link via email as soon as the carrier scans your package.
Parcels confirmed lost or damaged in transit are reprinted and reshipped free.
How made-to-order shipping works
Production time
Production runs on business days — weekends and public holidays are not counted. Times vary by product because the processes do:
| Product | Typical production |
|---|---|
| Apparel (t-shirts, hoodies, sweatshirts) | 2–4 business days |
| Mugs and drinkware | 2–4 business days |
| Posters and prints | 2–3 business days |
| Framed and canvas wall art | 3–6 business days |
| Phone cases and accessories | 2–4 business days |
| Greeting cards and stationery | 2–3 business days |
- Personalised items can take a day longer, because the artwork is checked before it goes to press.
- Multi-item orders take as long as the slowest item, unless we split the shipment — see section 7.
- Peak season — Black Friday through Christmas — adds 2 to 4 business days across the board. We post current cut-off dates on the store as they approach.
Delivery estimates
Transit time starts when the carrier scans the parcel, which is after production finishes. These are the carriers' own service windows:
| Destination | Standard | Express |
|---|---|---|
| Domestic | 3–7 business days | 1–3 business days |
| Neighbouring countries | 6–12 business days | 3–6 business days |
| Rest of world | 10–20 business days | 5–10 business days |
The exact services and prices available to you are shown at checkout once you enter a delivery address, because they depend on the destination and on what is in the parcel. Estimates are estimates: they are the carrier's published performance, not a guarantee, and neither we nor they control customs or weather.
Shipping costs
Delivery is calculated from the destination, the weight and the size of the parcel, and is shown in full before you pay. Nothing is added after the payment step.
Free-delivery promotions are announced on the store and applied automatically in the basket when your order qualifies.
Where we ship
The countries we can deliver to are listed in the address step at checkout — if a country is selectable there, we ship to it. We cannot deliver to:
- Countries under trade sanctions or embargo.
- Freight-forwarding warehouses, where we cannot verify the final recipient.
- Some remote islands and territories that our carriers do not serve.
Military and diplomatic addresses can usually be served but take noticeably longer than the estimates above.
Tracking your order
When your parcel is handed to the carrier we email a tracking number and a link. You can also see it under your orders.
Split shipments
Orders with several items are often produced in different facilities — the one best equipped for apparel is rarely the one that frames wall art. When that happens we ship each part as it is ready rather than holding everything for the slowest item.
You are never charged twice for a split we chose to make. Each parcel gets its own tracking number, and the email says which items are in it.
Address accuracy
Labels are printed exactly as the address was entered. Check it at checkout — especially apartment and unit numbers, which are the single most common reason a parcel comes back.
- Before production starts, write to us and we will correct the address at no cost.
- After the label is printed, we can ask the carrier to redirect, but they may refuse and may charge for it.
- If a parcel is returned to us as undeliverable, we will reship to a corrected address at your cost, or refund the item less the original delivery charge.
Customs, duties and taxes
International parcels can attract import duty, VAT or a customs handling fee. These are set by the destination country, are not included in what you pay us, and are payable by the recipient before the carrier will release the parcel.
We declare parcels accurately, at the price paid. We cannot mark an order as a gift or under-declare its value — that is customs fraud, and it also voids any claim if the parcel is lost. Where a parcel is abandoned because the duty was refused, we treat it as a returned undeliverable parcel under section 8.
Delays
Delivery can run past the estimate. The usual reasons are:
We will tell you if a delay is on our side — a production problem, a reprint after a failed quality check. Once a parcel is with the carrier, their tracking is more current than anything we can see, but write to us anyway and we will chase it.
Lost, stuck or undelivered parcels
If tracking has not moved for 7 business days domestically, or 15 business days internationally, treat the parcel as stuck and contact us. We will open a carrier investigation.
- A parcel confirmed lost in transit is reprinted and reshipped free, or refunded in full — your choice.
- A parcel marked delivered that you do not have: check with neighbours and the building's post room first, then tell us within 7 days of the delivery scan so we can raise it while the carrier still holds the evidence.
- A parcel damaged in transit is handled as a replacement claim — photograph the packaging as well as the item, and see Returns & Replacements.
Contact us
Include your order number and, where there is one, the tracking number — it gets an answer in one reply instead of three.
- support@16vibe.com
- Address
- 8105 WOODLAWN AVE, Munster, IN, United States, 46321
- Typical reply
- Within 24 hours